At Clinic Engine, we take privacy seriously. We understand the sensitivity of personal and clinic-level information shared with us, and we’re committed to protecting it. This Privacy Policy explains what data we collect, how we use it, and the rights you have as a user of our website and services.
1. Who We Are
Clinic Engine is a specialist growth and digital marketing partner for private medical clinics.
Our website: www.clinicengine.co.uk
If you have questions about this policy or want to exercise your data rights, you can contact us at: Email: info@clinicengine.co.uk
2. What Information We Collect
Information you share with us directly
When you fill out a form, request a consultation, download resources, or contact us, we may collect:
- Name
- Email address
- Phone number
- Clinic or organisation details
- Any message or information you choose to provide
Information collected automatically
When you use our website, we may collect:
- IP address
- Device information
- Browser type
- Pages visited
- Time spent on pages
- Traffic source
- Cookies and tracking data (see Cookie section below)
Third-party data
We may receive data from analytics, advertising, or CRM tools we use to operate and measure our services.
3. How We Use Your Information
We use the information we collect to:
- Respond to enquiries and provide requested information
- Deliver our marketing and consultancy services
- Improve website performance and user experience
- Analyse campaign performance and audience behaviour
- Maintain internal records
- Send marketing communications (only where permission has been given)
- Keep our website secure and functioning correctly
We only use your data when we have a valid legal basis under GDPR, including consent, legitimate interests, or contractual necessity.
4. How Your Information Is Stored and Protected
We store data securely using reputable, GDPR-compliant platforms.
We use technical and organisational measures to safeguard your information, including:
- Encrypted systems
- Secure access controls
- Regular audits and updates
- Staff confidentiality protocols
We do not store data for longer than necessary.
5. Sharing Your Information
We do not sell your data.
We may share information with:
- Trusted service providers (e.g., CRM platforms, analytics tools, email systems)
- Professional partners supporting our service delivery
- Legal authorities, only if required by law
All partners are required to handle data in accordance with GDPR and standard privacy safeguards.
6. Marketing Communications
If you opt in, we may send you:
- Growth insights
- Clinic strategy guides
- Service updates
- Event or webinar invitations
You can unsubscribe at any time by clicking the link in any email or by emailing us directly.
7. Cookies and Tracking Technologies
Our website uses cookies to improve performance, analyse behaviour and personalise your experience.
Cookies may include:
- Analytics cookies
- Functional cookies
- Advertising and remarketing cookies
You can adjust your cookie settings at any time through your browser or our cookie banner.
A full cookie breakdown can be added if required.
8. Your Rights Under GDPR
You have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate information
- Request deletion of your data
- Withdraw consent for marketing
- Object to data processing
- Request a copy of your data (data portability)
To exercise your rights, email us at hello@clinicengine.co.uk.
9. Links to Other Websites
Our website may contain links to external websites. Please note that we are not responsible for the privacy practices of other sites. We recommend reviewing their privacy policies.
10. Changes to This Privacy Policy
We may update this policy from time to time. Any significant changes will be reflected on this page with an updated revision date.
11. Contact Us
For any privacy-related questions, you can reach us at:
Clinic Engine
Email: info@clinicengine.co.uk